Refund policy
Last Updated: 06/10/2026
At Shopjoy.world, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.
This Return & Refund Policy explains when you can request a return, exchange, or refund and how the process works.
1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
The return request must be submitted within 24 hrs of receiving your order.
The product must be in its original condition unless it is being returned because it arrived damaged or defective.
The product should be unused and in resalable condition where applicable.
Original packaging, tags, accessories, manuals, or other included items should be returned where reasonably possible.
You must provide your order number and relevant information about the reason for the return.
We may request photographs or videos to help us assess the condition of the product.
Some products may have additional return requirements.
2. Return Timeframe
You must contact us within 24 hrs of receiving your order to request a return.
Requests submitted after this period may not be accepted unless the issue involves a product defect, incorrect item, or another circumstance where a longer period is required by applicable law.
To start a return, contact:
Email: invetory.com93@gmail.com
Please include:
Order number
Customer name
Phone number
Product name
Reason for return
Photos/videos, if applicable
Our customer-support team will provide instructions on the next steps.
3. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
After receiving your request, we may review:
The reason for the return
The condition of the product
Whether the product meets our return requirements
Applicable warranty or consumer-protection requirements
If your return is approved, we will provide return instructions.
Please do not send a product back to us without receiving return instructions from Shopjoy.world, as an unauthorized return may cause delays in processing.
4. Refund Process
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will generally be processed within:
2-3 days
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or chosen refund method.
Cash on Delivery Orders
For eligible Cash on Delivery orders, refunds may be issued through:
BANK TRANSFER / JAZZCASH /Sada Pay /Payoneer / OTHER METHOD
You may be required to provide accurate payment details to receive the refund.
We will never ask you to provide your password, PIN, or other confidential account credentials to process a refund.
5. Exchange Options
Where available, we may offer an exchange instead of a refund.
An exchange may be available when:
You received the wrong product.
The product arrived damaged or defective.
The product is eligible for exchange under our return conditions.
The requested replacement is available in stock.
If the replacement product is unavailable, we may offer a refund or another appropriate solution.
For size, color, or variant exchanges, additional conditions may apply:
[INSERT YOUR SIZE/COLOR EXCHANGE TERMS, IF APPLICABLE]
6. Damaged or Defective Products
We want you to receive your order in proper condition.
If your product arrives damaged, defective, or materially different from what you ordered, please contact us within 24 hrs of delivery at:
invetory.com93@gmail.com
Please provide:
Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging, where relevant
Video evidence, if reasonably necessary
We may ask you to retain the original packaging until the issue has been resolved.
After reviewing the issue, we may offer an appropriate remedy, such as:
Replacement
Exchange
Repair, where appropriate
Refund
Another remedy required by applicable law
We will not require customers to bear costs that applicable law requires us to cover.
7. Incorrect Products
If you receive a product that is different from what you ordered, please contact us within 24 hrs with evidence.
We will investigate the issue and, where the error is confirmed, arrange an appropriate solution such as:
Replacement with the correct product
Exchange
Refund
Where the incorrect product was sent due to an error on our part, Shopjoy.world will generally cover the reasonable return and replacement shipping costs.
8. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
These may include:
Personalized or customized products
Perishable products
Products that cannot reasonably be returned for hygiene or health reasons after opening or use
Digital products that have been delivered or accessed
Gift cards
Products specifically identified as non-returnable on their product page
Items that have been damaged through misuse, negligence, or unauthorized modification
Non-returnable items: Damaged by receiver, Water damaged, Parts changed or repaired.
This section does not remove any mandatory rights or remedies that customers may have under applicable law.
10. Products Damaged Through Misuse
Returns may be refused where a product has been damaged because of:
Improper use
Accidental damage
Negligence
Unauthorized modification
Failure to follow reasonable product instructions
Normal wear and tear
This does not affect any rights that cannot legally be excluded.
11. Refund Deductions
Where permitted by applicable law, refunds may be adjusted for:
Non-refundable shipping charges, where applicable
Return shipping costs that are the customer's responsibility
Missing accessories or components
Damage caused after delivery
Other reasonable deductions disclosed under this policy
We will not make deductions that are prohibited by applicable law.
12. Promotional Items and Discounts
If an order was purchased using a promotional discount, refund or exchange calculations may take the applicable promotion into account.
If a promotional item was provided as part of an order, we may require the promotional item to be returned where appropriate before processing a full refund.
Specific promotion terms may override this section where clearly stated at the time of purchase.
13. Order Cancellation
If you wish to cancel an order, please contact us within 24 hrs:
invetory.com93@gmail.com
We will try to accommodate cancellation requests made before the order is dispatched.
Once an order has been shipped, cancellation may no longer be possible and the order may instead be subject to our standard return procedure.
14. How to Start a Return
To request a return, follow these steps:
Step 1 — Contact Us
Email invetory.com93@gmail.com within 24 hrs of receiving your order.
Step 2 — Provide Your Details
Include:
Order number
Name
Phone number
Product name
Reason for return
Photos/videos where relevant
Step 3 — Wait for Approval
Our team will review your request and provide return instructions if approved.
Step 4 — Send the Product
Return the product according to the instructions we provide.
Step 5 — Inspection
Once received, we will inspect the returned product.
Step 6 — Resolution
Depending on the circumstances, we will arrange an eligible:
Refund • Exchange • Replacement • Repair
15. Return Processing Time
After we receive an approved return, please allow: Approx. 7 days
For inspection and processing.
If your refund is approved, it will generally be initiated within:
2-3 days
After we initiate the refund, your bank or payment provider may require additional time before the funds become available.
16. Contact Us
If you have questions about a return, refund, exchange, or damaged product, please contact us:
Shopjoy.world
Email: invetory.com93@gmail.com
Website: https://shopjoy.world/
We're committed to handling eligible returns fairly and making the process as straightforward as possible.